Support Agent

Being a part of such a fast-moving industry as iGaming, the company knows no limits and is growing rapidly through its dedication to innovation and constant improvement. This is why we are expanding our Customer Support team and are seeking Support Agents to assist our business clients.

Responsibilities

Act as the primary point of contact for business clients in the sports betting industry over chat and email
Respond to queries related to sports betting markets, odds, bet outcomes, and event coverage
Troubleshoot and report technical issues related to our platform, escalating complex problems to the appropriate department when necessary

Proactively identify and address potential issues affecting clients, offering suitable recommendations to improve their experience
Document interactions to ensure effective tracking and reporting
Provide feedback or give recommendations that would optimize internal processes

Requirements

Fluent in English – both written and spoken
Еxcellent computer skills
Еnthusiastic about new technologies
Experience in a B2C or B2B support role is an advantage
Some knowledge of sports, betting markets, bet settlements and industry-specific terminology is an advantage

Customer-focused mindset with a passion for delivering exceptional service
Ability to explain complex concepts in a clear and concise manner
Ability to handle several tasks simultaneously.
Flexibility to work both standard and non-standard hours (mornings, evenings, nights), including weekends and holidays

What we offer

13th Salary
Performance evaluation & salary review twice a year
25 days paid annual leave
Additional health insurance – premium package
Fully paid annual transportation card
Fully paid Sports card
Free company shuttle by the office
Sports Teams/Sports events
Professional development, supportive company culture, and challenging projects

Company-sponsored trainings
Tickets for conferences and seminars
Team building events and office parties
Referral Program
Free snacks, soft drinks, coffee, and fruit are available always
Birthday, newborn baby, and first-grader bonuses
Corporate discounts in various shops and restaurants
State-of-the-art modern office
Positive working environment and chill-out zone (PS4, table tennis, football, and lazy chairs)

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E-mail ([email protected]) *

Phone (+359 xxx xxx xxx) *

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Support Agent

Responsibilities

Requirements

What we offer

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