Support Agent

Being a part of such a fast-moving industry as iGaming, the company knows no limits and is growing rapidly through its dedication to innovation and constant improvement. This is why we are expanding our Customer Support team and are seeking Support Agents to assist our business clients.

Responsibilities

  • Act as the primary point of contact for business clients in the sports betting industry over chat and email
  • Respond to queries related to sports betting markets, odds, bet outcomes, and event coverage
  • Troubleshoot and report technical issues related to our platform, escalating complex problems to the appropriate department when necessary
  • Proactively identify and address potential issues affecting clients, offering suitable recommendations to improve their experience
  • Document interactions to ensure effective tracking and reporting
  • Provide feedback or give recommendations that would optimize internal processes

Requirements

  • Fluent in English – both written and spoken
  • Еxcellent computer skills
  • Еnthusiastic about new technologies
  • Experience in a B2C or B2B support role is an advantage
  • Some knowledge of sports, betting markets, bet settlements and industry-specific terminology is an advantage
  • Customer-focused mindset with a passion for delivering exceptional service
  • Ability to explain complex concepts in a clear and concise manner
  • Ability to handle several tasks simultaneously.
  • Flexibility to work both standard and non-standard hours (mornings, evenings, nights), including weekends and holidays

What we offer

  • Professional development, supportive company culture, and challenging projects
  • Competitive salary
  • 25 days paid vacation
  • Home office option – 2 days weekly
  • Flexible work schedule
  • Fully paid MultiSport and public transportation card
  • Additional health insurance
  • Weekly activities with the snacks team
  • Free snacks, soft drinks, coffee, and fruit are available always
  • Free shuttles from Business Park Sofia metro station to our office
  • State-of-the-art modern office
  • Positive working environment including a relax zone equipped with PS4, foosball, books, and lazy chairs

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