Support Agent

Being a part of such a fast-moving industry as iGaming, the company knows no limits and is growing rapidly through its dedication to innovation and constant improvement. This is why we are expanding our Customer Support team and are seeking Support Agents to assist our business clients.


  • Act as the primary point of contact for business clients in the sports betting industry over chat and email
  • Respond to queries related to sports betting markets, odds, bet outcomes, and event coverage
  • Troubleshoot and report technical issues related to our platform, escalating complex problems to the appropriate department when necessary
  • Proactively identify and address potential issues affecting clients, offering suitable recommendations to improve their experience
  • Document interactions to ensure effective tracking and reporting
  • Provide feedback or give recommendations that would optimize internal processes


  • Fluent in English – both written and spoken
  • Еxcellent computer skills
  • Еnthusiastic about new technologies
  • Experience in a B2C or B2B support role is an advantage
  • Some knowledge of sports, betting markets, bet settlements and industry-specific terminology is an advantage
  • Customer-focused mindset with a passion for delivering exceptional service
  • Ability to explain complex concepts in a clear and concise manner
  • Ability to handle several tasks simultaneously.
  • Flexibility to work both standard and non-standard hours (mornings, evenings, nights), including weekends and holidays

What we offer

  • 13th Salary
  • Performance evaluation & salary review twice a year
    25 days paid annual leave
  • Additional health insurance – premium package
  • Fully paid annual transportation card
  • Fully paid Sports card
  • Free company shuttle by the office
  • Sports Teams/Sports events
  • Professional development, supportive company culture, and challenging projects
  • Company-sponsored trainings
  • Tickets for conferences and seminars
  • Team building events and office parties
  • Referral Program
  • Free snacks, soft drinks, coffee, and fruit are available always
  • Birthday, newborn baby, and first-grader bonuses
  • Corporate discounts in various shops and restaurants
  • State-of-the-art modern office
  • Positive working environment and chill-out zone (PS4, table tennis, football, and lazy chairs)


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